Our professional Property Management Team consists of five team members and is run by director and Licensee-In-Charge Jess Thorn who with more than 10 years’ experience in this industry can provide a great deal of knowledge and professionalism to the company.
Lukas Thorn is the Manager and an Assistant Agent and contributes valuable experience and stability to the organisation. Lukas has been working in the field of Property Management for a few years now and through this period he has gained vast experience in all areas of residential and holiday property management.
He furthermore is responsible for keeping an eye on and coordinating all necessary outside maintenance for the properties under our management and is also your contact person should you require quotes in these areas.
Jonas Thorn is our Office Manager and an Assistant Agent and along with the rest of our team will maintain client and customer relationships and ensure that your dealings with our organisation are smooth at all times; he will also keep you updated with important and exciting property and business related news on Social Media.
Leonie Thorn is not only an Assistant Agent who contributes with her great organisation skills to the seamless workflow in our office, she furthermore has attended several photography courses and is responsible for all property photos.
Annika Thorn performs a range of duties in the office as well as out in the field as Real Estate Support Staff and adds with her very social and pro-active nature significant value to our business.
Our commitment to you:
When you appoint Copacabana Property Management to manage your investment property, you can relax knowing that someone who is licensed, purposed trained, organised, system backed and completely conversant with the Residential Tenancies Act and the Property Stock and Stations Act will be attending to every detail. All team members are provided with ongoing training to ensure that you are given the best and most accurate advice possible at all times.
As a property owner we appreciate that you must feel comfortable to leave your investment in our trusting hands and we will provide a landlord who has a property available to rent out long term or short term with the best possible service at all times.
We also understand that you are not just looking for a roof over your head but rather a comfortable home for the entire family and will assist you to explore all possibilities to find the right fit for your needs.
If you are looking to visit the scenic Central Coast, our team will also be able to provide expert assistance in all areas of holiday letting and accommodation requirements for guests. Whether it is a weekend escape or an extended holiday you are looking for, our team will ensure that your holiday needs are met and will keep you coming back time and time again.
We work as a team and each team member exactly knows what is happening on a daily base. If a manager is on holiday or sick you do not have to worry as the other team members can assist instantly.
No matter if over the phone, via email or in person, the whole team at Copacabana Property Management provides a warm welcome to all of our clients, customers and guests alike.
Compliments & Complaints
If you have a compliment or a complaint, we want to hear about it.
We listen to you and you can trust that we take your feedback onboard. We take pride in what you think we do well, and we learn from what you think we could do better.
If you feel our management team haven’t delivered on what we promised, let us know and we’ll start an investigation for you. We take all concerns seriously and every complaint is fully investigated by liaising with you and the Principal of CPM.