You must pay your rental bond prior to signing the lease. After you have paid your holding deposit to us, you will be sent an email from Rental Bonds Online. If you already have an online account, you will be sent a temporary code and instructions on linking your new bond lodgement to your online account.
If you do not have an account, you will receive an email with a link you simply open and you will be shown how to create your bond online account; we will be notified when your bond is paid.
As part of your Residential Tenancy Agreement, you are required to keep us updated with any changes to all your contact information.
At the start of your tenancy, you will be given a Condition Report, which will have been completed by our office. Please read our instructions in relation to completing this Report and check the Condition Report thoroughly. If you disagree with anything, please ensure that you mark the correct box with an “N” and write a comment as to why you disagree. In some instances, the refund of the bond will depend on the accuracy of the Condition Report, please make sure you retain a copy of the report.
The signed report must be returned to our office within seven (7) days of the start of your tenancy. Should you fail to return the completed Condition Report within the said seven (7) days, the original condition report shall be deemed to be a true report as to the condition of the premises upon taking possession of the property and will be used at the time you vacate the property.
Please note, the Condition Report is NOT a request for any maintenance work to be carried out. Please contact our office in regards to repair requests separately.
We know that when moving houses there is so much to organise and remember, it can be easy to forget about the minor details that help make your time in your new home a problem-free and enjoyable one. We will provide you with our “Tenant Survival Guide” containing all useful information to help you during your tenancy with us.
PAYING YOUR RENT
At CPM, we make paying your rent hassle free by using Direct Debit. You will be required to sign the Direct Debit authority containing your bank account details upon signing your Residential Tenancy Agreement. Rent is drawn on a Friday either weekly or fortnightly. Please keep us updated on any change of the nominated bank account in writing 24 hours prior to rent being drawn.
IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOUR RENTAL PAYMENTS ARE RECEIVED ON THE DUE DATE AND FROM ONE (1) ACCOUNT PER HOUSEHOLD. WE DO NOT ACCEPT SPLIT RENTAL PAYMENTS PER TENANT.
It is your responsibility to connect electricity, internet/phone and gas in your name for the duration of the lease and again to terminate services at the end of your tenancy.
At no time should a tenant have the electricity or gas physically disconnected at any property at the time they vacate, especially if the property has a security system or swimming pool. Please ensure that you have your account finalised when you vacate.
CPM does not take any responsibility for any of your utility services or costs if you neglect to connect or disconnect any of these services.
To save you time when you are moving in, the free service “My Connect” can help you arrange your utility connections for phone, electricity, gas, internet and pay TV, please contact “My Connect” on 1300 854 478.