Property Maintenance

Maintenance Request & Damage Report

Maintenance Service Request & Damage Report

Please submit the form below to report maintenance issues or damages on the property itself or its content that you have encountered on arrival or that have occurred during your stay. It is in everyone’s interest to resolve these issues as soon as possible and we really appreciate your cooperation.

Property ID or Address *

Contact Name *

Contact Number *

Please give a detailed description of the maintenance issue/damage/problem. For faulty or damaged electrical appliances, please, also advise everything helpful to organise a fast repair or replacement, such as brand, model/serial no or measurements. *

If any damage has occurred at your property including accidentally holes to walls, tears in or stains on fabric, burn marks on tables, please provide us with a dimensions of the damage. If you are unable to provide accurate measurements, we recommend placing an item such as a coin or a drink bottle next to the item to assist with our assessment of the size of the damage. *

Consent *

I confirm I have followed all in-house troubleshooting tips suggested in the Survival Guide with no success.

I would prefer: *

I would like to be present during the attendance of the tradesperson/s.

I give permission for the tradesperson/s to access the property with the key from the key safe during our absence.

Consent

I agree to the privacy policy.

Please attach photos to substantiate

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